All orders are subject to credit card approval and billing address verification. The billing address will be verified with your credit card company so you must use the exact address to which your statements are mailed.   You will need to bring your printed ticket, receipt or confirmation with you to the Jackson Zoo.  Your online purchase MUST be used for date and time selected (no exchanges).

Purchases for admission, memberships, programs or events have no cash value and are not redeemable for cash. May not be sold or offered for sale by unauthorized vendors at any price. No refunds, rain checks or exchanges, under any circumstances, including loss or theft. You may be photographed during your visit; your purchase serves as permission for use of your image in advertising and other promotions.

Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.  We may, at any time: modify or discontinue all or any part of the Site; charge, modify or waive fees required to use the Site; or offer opportunities to some or all Site users.